BETTER FRONTLINE SERVICES BY THE GOVERNMENT

When I designed the original concept for the 8888 system, I envisioned it to be a 24x7 customer relations management (CRM) service not only for the Office of the President (OP), but also for the entire executive branch of the government. As a CRM service, I envisioned 8888 to function like a one-stop-shop, wherein anyone could be able to contact the government, at any time, from anywhere, using any device. To cut a long story short, my concept was implemented during the previous term, but my design was not completed in its entirety. As a result, the government does not have a system now that enables anyone to contact them at any time, from anywhere, using any device. To be fair, the existing 8888 system may be contacted via email, via text and via phone calls, but the texting system rejects texts that are less than 200 characters. There are also not enough phone lines and phone operators who could process the high volume of calls. In my original design, text messages could be received from 1 up to 160 characters, and we had planned about 200 phone operators with sufficient lines. Because of my desire to develop a system that could supplement 8888, I developed the Citizen’s Automated Response and Listing Organization (CARLO), a web-based and browser-based system that would enable any citizen to ask questions, express opinions, submit requests, ask for assistance and answer surveys, and it works 24x7. IKE SENERES/09088877282/2-23-24